A user may need to indicate that they wish to connect their device to the BlackBerry Enterprise Server located in their corporate network. The initial stages of Enterprise Activation are performed through email sent from the device to BES and vice versa. Sometimes Enterprise Activation credentials are not current or are not set, which causes activation to fail.
Also verify that the user is using the correct email address, by comparing their login email with the email listed for the user in the BlackBerry Manager. If there are errors in the logs regarding initializing the user or opening their message store, then they may not have properly initialized. To resolve this issue, restart the BlackBerry Agent using the following steps. If the Enterprise Activation problems persist, you may want to delete the user from the BlackBerry Manager and add them again.
When adding new users, assign an Enterprise Activation password before notifying the user to activate their device. After minutes, the process times out with one of the following messages:. Fetch these logs and send them to the Engineering Team. The ServerConfigHistory table might have unfinished tasks for the BlackBerry device user, preventing activation from continuing. Therefore, the BlackBerry Enterprise Server may not have the proper permissions to correctly log in to the BlackBerry device user's account.
As a result, the enterprise activation will not start. If the ETP. Stop and start the Router, Dispatcher, and Controller services in that order. This will force the Controller to assign the BlackBerry device user to an agent and the ETP activation message should be processed several minutes later.
BlackBerry Device Software 4. If this log message is in the log, the activation password was never set. Set the Activation password and retry activation. Issues that occur when the BlackBerry device displays the Services Received status include the following:. The activation process is terminated due to security restrictions. Check the application logs for errors of this nature.
Slow synchronization occurs if the BlackBerry Synchronization Service is not running. It will fail on an Initializing status after the wireless calendar synchronization process completes. If content protection is enabled on the BlackBerry device, the BlackBerry device might suspend the slow synchronization session. Disable content protection during the initial activation, or install the latest version of the BlackBerry Enterprise Server including service pack and hotfixes.
If many BlackBerry device users attempt activations simultaneously then a slow synchronization process can take a long time to run or possibly time out, depending on BlackBerry Enterprise Server load and messaging server performance. Choose what best fits your environment and budget to get the most out of your software.
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Prerequisites WMI access to the target server. Credentials Windows Administrator on the target server. Component monitors Click here for an overview about SAM application monitor templates and component monitors.
Service: BlackBerry Controller Monitors components and restarts them if they stop responding. Service: BlackBerry Dispatcher Performs data encryption and compression services for data that BlackBerry devices send or receive through the BlackBerry Infrastructure. After you finish: If you stopped registering activation information with the BlackBerry Infrastructure and you want to start it again, on the Device activation settings page, click Start registering activation information.
Click Yes - Start registering activation information to confirm. Send an activation email to user accounts. Send an activation email to user accounts To allow users to activate their devices over the wireless network, you must send them an activation email message. The activation email, at a minimum, must include an activation password that users must specify when they activate their devices.
Unlike enterprise IM tools that were originally designed for use on the desktop, BBM Enterprise offers a truly mobile experience, on the devices employees prefer. To continue protecting your company's BBM chats with enhanced security and encryption, users in your company must switch to the BBM Enterprise app. When your organization buys BBM Enterprise subscriptions, a designated administrator receives an email invitation to sign in as an administrator.
The email contains a link to your organization's enterprise administrator console, where you can sign in with an existing BlackBerry ID or create a new BlackBerry ID.
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