Windows puts a list of removed apps on your desktop after refreshing your PC. Swipe in from the right edge of the screen, tap Settings , and then tap Change PC settings. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings , and then click Change PC settings.
Tap or click Update and recovery , and then tap or click Recovery. Under Refresh your PC without affecting your files , tap or click Get started. If you want to recycle your PC, give it away, or start over with it, you can reset it completely. This removes everything and reinstalls Windows. Warning: All of your personal files will be deleted and your settings will be reset.
All apps that you installed will be removed. Only apps that came with your PC will be reinstalled. Under Remove everything and reinstall Windows , tap or click Get started.
Note: You'll be asked to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software.
If you choose to erase data thoroughly, this will take longer but it makes recovering data less likely. If you think an app or driver that you recently installed caused problems with your PC, you can restore Windows back to an earlier point in time, called a restore point. Windows automatically creates a restore point when you install desktop apps and new Windows updates, if the last restore point is older than 7 days.
You can also create a restore point manually at any time. Swipe in from the right edge of the screen, and then tap Search. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. Get your device ready Make sure that your Mac or PC is updated.
If you're using iTunes, make sure that you have the latest version. If you want to save the information on your iPhone, iPad, or iPod, make a backup. Learn what to do for an unresponsive device or one that won't turn on. Get help if you forgot your passcode. Find out which macOS your Mac is using. Connect your device to your computer. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. Select your device when it appears on your computer.
If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings. Under Refresh your PC without affecting your files , tap or click Get started. Tap or click Next , make sure your Surface is plugged in, and tap or click Refresh.
Resetting your Surface lets you choose whether to remove just your files or fully clean the drive, and then reinstalls Windows. Under Remove everything and reinstall Windows , tap or click Get Started.
Tap or click Next , and choose either Just remove my files or Fully clean the drive. The option to clean the drive is more secure, but takes much longer. For example, if you are recycling your Surface, you should choose to clean the drive.
If you are keeping your Surface, you just need to remove your files. For more info about creating and using a recovery drive to reinstall Windows, see Create and Using USB recovery drive.
Press and hold the volume-down button while you press and release the power button. If you chose not to copy the recovery partition when creating your recovery drive on Windows 8 or Windows 8. Refresh or reset Surface RT or Surface 2. Set up your Surface. Install Surface and Windows updates. I forgot my password. Surface Devices Surface More Windows 11 Windows 10 Windows 8. Here are some common issues and solutions: Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface You want to reinstall your previous operating system: Go back to your previous version of Windows Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows Note: You can find similar help information for Surface Duo.
Notes: If you chose not to copy the recovery partition when creating your recovery drive on Windows 8 or Windows 8. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help.
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